City Infrastructure & Safety


With its pleasant atmosphere and friendly residents, life in Wilson is the stuff of movies and story books. Its small town charm captures the heart, while its technological advances excite the brain. Wilson is the type of place where you can ask your neighbor for a cup of sugar (really), but it’s also a hub for business, entrepreneurship, and recreation. Life in Wilson wouldn’t be what it is without the dedication of those who serve, build, and cultivate our community.

Discover Wilson Water Tower


Wilson has infrastructure to support the growing community we have here.

  • The downtown Wilson Water Tower is an iconic symbol of the overall water infrastructure in Wilson. The City’s Water Distribution Division constructs and maintains approximately 400 miles of water distribution mains and has five, one-million gallon elevated tanks for water storage. Our Water Resources operates two water treatment facilities and one wastewater treatment facility. Visit this link for more information on wastewater collection, and infiltration and inflow.
  • Wilson Energy provides electric service to 35,000 customers in eastern North Carolina and natural gas service to nearly 9,000 customers. Recognized as a leader in customer service, reliability, and cost competitiveness, Wilson Energy is well positioned to serve Wilson’s strong industrial customers and growing residential customers.

Learn more about how Greenlight is driving Smart City Innovation

Greenlight Community Broadband service provides high-speed 1 Gbps internet via fiber technology to all residents and is the fastest internet available in the entire state.

Fire Rescue Services

Wilson’s Fire/Rescue Service people are “dedicated to life safety” and strive to be the premier fire/rescue service in the nation. Wilson’s fire department has achieved an ISO Rating 1 — the first department east of the Triangle to be awarded this distinction, making the department one of the safest in North Carolina. Wilson Fire/Rescue Services is only one of 12 departments in the entire state to earn this Class 1 rating.

The Wilson Fire Department is fully stocked and takes advantage of the smart city technology available in Wilson. It has been recognized as a tech leader in fire services since the 90s. Our staffing levels, equipment, maintenance, communication capabilities (fully enhanced by Wilson’s Greenlight fiber optic high-speed network), and our dependable water source contribute to the caliber of our department and have made the ISO Rating 1 possible.

With five fire stations throughout Wilson, there is no shortage of fire/rescue service personnel in the area. The department remains committed to a consistent focus on training, maintaining and preserving equipment, and working closely with the Water Resources Department to provide the best fire and rescue services for the citizens of Wilson.

Wilson Police Department

Members of the Wilson Police Department are proud and honored to serve the citizens and visitors of our great city. The WPD works closely with Wilson schools, businesses, and residents to reduce crime and improve the quality of life.

In recent years, the WPD has placed a tremendous effort on building positive relationships with community members, especially youth. WPD personnel average over 700 hours per month of volunteer efforts, working with the community’s youth through police-sponsored programs. From the Police Athletic League (PAL) and coaching, to tutoring and mentoring — WPD strives to encourage constructive interactions between youth and law enforcement because they believe children are the future.

At the direction of Wilson Police Department Chief of Police Thomas P. Hopkins, PAL has become the face of the department’s Community Oriented Policing philosophy. The department’s efforts to build stronger relationships between officers and the community resulted in Chief Hopkins being selected as the National PAL Law Enforcement Officer of the Year.

“I would like to give honor and thanks to God for blessing the PAL program,” said Chief Hopkins during his acceptance speech at the organization’s national conference. “Our Wilson Police Department PAL Board of Directors, the personnel of the Wilson Police Department, and the many community partners share this recognition for their dedication and commitment to PAL programs.”

Wilson’s PAL program has transformed the Wilson community, going from one football camp each summer to a year-round program with more than 30 annual programs and events. Approximately 700-800 youth are influenced through all the camps, programs, and activities that Wilson PD PAL conducts annually. The department sees no better way to reach out to young people, develop relationships in the community, and support those in need than through PAL.

In 2015 the PAL program became a 501(c)(3) non-profit organization with its own board of directors and operations after discussing ways to make sure cost was not a barrier to a child participating in PAL. The PAL program experienced exponential growth as a result.

The department has also implemented five continuously running youth mentoring programs: Boys 2 Men, Saving Our Sons, Girlz-N-Progress, Smart Girls, and one for teen mothers, S.T.R.O.N.G. Moms. In addition to these mentoring programs, the department is heavily devoted to the Wilson Police Explorers program and has also increased officer involvement in Wilson schools.

Wilson police officers regularly participate in coaching, elementary reading programs, mentorship, and other programs within the schools. These efforts help build relationships with the youth and strengthen the Wilson community as a whole.

Discover Wilson Police Department